Routine appointments
For non-urgent appointments:
- use our online request form (Mon to Fri, 7am to 4pm) – we’ll respond within 48 hours during opening hours
- call 0115 822 7979, (8am to 6:30pm)
- visit reception (8am to 6pm)
- use your NHS account (through the NHS website or NHS App) to book a some tests or vaccination
Please let us know if you would like a telephone appointment, rather than a face-to-face appointment.
- If you are booking routine appointments on the NHS app, all appointments are in-person at the health centre. If you would like a telephone appointment instead, please state this clearly in the comments section.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Ensure you use the electronic check in screens to register your details when you arrive for appointments. Failure in doing so may mean that you miss your appointment. The queue for reception can be lengthy during busy periods so please do not queue here to check in unless you have multiple appointments on the same day. If you arrive too late and the system does not allow you to check in this means you have missed your appointment.
Urgent appointments
If you think you need to be seen today (Mon to Fri):
- Call 0115 822 7979 (8am to 6.30pm)
- Or visit reception (8am to 6.30pm)
We’ll ask about your needs to book you with the most suitable clinician.
Your appointment
However you choose to contact us, we may offer you a consultation:
- face-to-face appointment
- phone consultation
- text or email follow-up
Cancelling or changing an appointment
To cancel your appointment:
- using your NHS account (through the NHS website or NHS App)
- phone us on 0115 822 7979
- reply CANCEL to your appointment reminder text message
Please ensure you cancel any appointments you cannot attend in advance. Failure to cancel an appointment will result in a DNA (Did not attend) mark. If you accumulate too many DNA’s you may be removed as a patient.
If you need help when we are closed
If you need medical help now, use NHS 111 online (ages 5+) or call 111.
Call 999 in an emergency
Tell us if you have:
- a preferred clinician
- need an interpreter
- have accessibility or communication needs
Home visits
Reserved for patients who are housebound or too unwell to attend. A doctor will call first to assess need and may:
- Give advice
- Arrange surgery attendance
- Visit at home if necessary