It is the policy of this practice to treat all patients equally and with respect. We aim to give a caring and efficient service. You may see any of the doctors or nurses, subject to availability of appointments.
To enable you to receive the best possible service there needs to be co-operation and understanding between us.
Our responsibility to you:
- greet you courteously
- keep your information confident
- you can see your medical records subject to the limitations of the law
- if your problem is urgent you will be seen the same day
- where possible you will be seen by the doctor of your choice
- if there is a significant delay for your appointment we will inform you
- you will be referred to a consultant when the GP thinks it necessary
- test results can be obtained
- repeat prescriptions will be ready for within 48 hours of request
- suggestions and comments about our services will be considered sympathetically
- complaints will be dealt with quickly
Your responsibility to us
- Tell us of any change of name and address, so that our records are accurate
- Remember – Urgent appointments are for urgent problems only