Friends and Family Test 

The Friends and Family Test (FFT) is an important feedback tool that is being asked across all NHS service providers. This kind of feedback is vital in transforming NHS services and supporting patient choice.

All patients are asked to respond to a text message following their appointment asking overall how their experience of our service was.

For the Period April 2023 - January 2024 the results were as follows

Very good - 1604

Neither good or bad - 153

Poor - 39

Very Poor - 33

Don't know - 38

For the latest month - March 2024 the results were as follows

Very Good 232

Good 33

Neither Good nor Poor 2

Poor 10

Very Poor 2

Don't Know 0

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